The network manager for a large retail chain (who asked to remain anonymous), came to us with a problem. His agents at an inbound call center were wasting time answering calls from illegal robocallers and it was costing him dearly. He was looking for a means to reduce, if not eliminate, the robocalls altogether. In this case, the contact center was responsible for taking product orders, so the agents valuable time was wasting fielding calls rather than facilitating purchase fulfillment. Continue reading Robocall Mitigation for the Contact Center
We’ve just posted a new case study to the TelcoBridges website; Fusion Networks needed to improve voice and fax quality as well as add protection against toll fraud. Read how ProSBC, the subscription-based virtual SBC from TelcoBridges, helped solve the problem. Read the case study here.
The traditional model used to sell telecommunications infrastructure required a significant up-front capital expenditure (CAPEX) with life-long software and hardware maintenance expenses. This is a real challenge for the emerging cloud communications service providers, many of which are starting from scratch.
New on YouTube, our “TelcoBridges in the Wild – Aircall Case Study” video where Pierre-Baptiste Béchu, Dir. Platform & Infrastructure at Aircall, shares the story of how they use ProSBC’s RESTfulAPI to manage and automate provisioning, configuration, diagnostics and other functions. Watch it here.
New, coming on May 11 to 14, “Indochina timezone (ICT) ProSBC 4-day Online Training” is Zoom-based and hosted by a real-time live trainer, designed to help system integrators and end-customers master SBC concepts and become experts on installing and configuring ProSBC. Register here.
Coming up on April 6, our EU timezone ProSBC 2-day Online Training (using Zoom) hosted by a real-time, live trainer. This in-depth training course is designed to help system integrators and end-customers master SBC concepts and become experts on installing & configuring ProSBC. Register here.