By Alan Percy, CMO @TelcoBridges
The network manager for a large retail chain (who asked to remain anonymous), came to us with a problem. His agents at an inbound call center were wasting time answering calls from illegal robocallers and it was costing him dearly. He was looking for a means to reduce, if not eliminate, the robocalls altogether. In this case, the contact center was responsible for taking product orders, so the agents valuable time was wasting fielding calls rather than facilitating purchase fulfillment. Continue reading Robocall Mitigation for the Contact Center
