This week we announced ProSBC+ and our new restructured SBC product portfolio.
ProSBC+ expands TelcoBridges’ SBC portfolio by bundling high-availability features and 24/7 support services, as often required by service providers.
Tag: ProSBC
Robocall Mitigation for the Contact Center
By Alan Percy, CMO @TelcoBridges
The network manager for a large retail chain (who asked to remain anonymous), came to us with a problem. His agents at an inbound call center were wasting time answering calls from illegal robocallers and it was costing him dearly. He was looking for a means to reduce, if not eliminate, the robocalls altogether. In this case, the contact center was responsible for taking product orders, so the agents valuable time was wasting fielding calls rather than facilitating purchase fulfillment. Continue reading Robocall Mitigation for the Contact Center
TelcoBridges is Hiring!
TelcoBridges is looking for an experienced Customer Support Engineer for a position in Boucherville, Quebec. Read more here.
NEW: ProSBC Training Starts June 1st, 2021
We’ve added more ProSBC training dates! Join us for Hybrid YouTube and Zoom-based ProSBC Technical Training (Summer 2021) starting June 1st. Register here now.
NEW CASE STUDY: Fusion Networks
We’ve just posted a new case study to the TelcoBridges website; Fusion Networks needed to improve voice and fax quality as well as add protection against toll fraud. Read how ProSBC, the subscription-based virtual SBC from TelcoBridges, helped solve the problem. Read the case study here.
Cloud Communications Infrastructure – the Right Business Model
by Alan Percy, CMO @TelcoBridges
The traditional model used to sell telecommunications infrastructure required a significant up-front capital expenditure (CAPEX) with life-long software and hardware maintenance expenses. This is a real challenge for the emerging cloud communications service providers, many of which are starting from scratch.
Continue reading Cloud Communications Infrastructure – the Right Business Model
NEW ON YOUTUBE: TelcoBridges in the Wild – Aircall Case Study
New on YouTube, our “TelcoBridges in the Wild – Aircall Case Study” video where Pierre-Baptiste Béchu, Dir. Platform & Infrastructure at Aircall, shares the story of how they use ProSBC’s RESTfulAPI to manage and automate provisioning, configuration, diagnostics and other functions. Watch it here.
NEWS: UC Today Recognizes TelcoBridges’ ProSBC as a Finalist For Best Security Product
TelcoBridge’s virtual session border controller, ProSBC, is recognized by leading UCaaS publication as a finalist for Best Security Product of 2020. Read the “UC Today Recognizes TelcoBridges’ ProSBC as a Finalist For Best Security Product” full press release here.
NEW: Comprehensive, Self-paced, and FREE ProSBC training
TelcoBridges has expanded its free ProSBC training offering with a new comprehensive, self-paced, and FREE ProSBC TechTrained and certification program. To register, simply complete the form here.
NEW! Indochina timezone (ICT) ProSBC 4-day Online Training
New, coming on May 11 to 14, “Indochina timezone (ICT) ProSBC 4-day Online Training” is Zoom-based and hosted by a real-time live trainer, designed to help system integrators and end-customers master SBC concepts and become experts on installing and configuring ProSBC. Register here.