NTCA 2021 Fall Conference

Rural operators are the lifeblood of communications services for communities outside the large metros, serving a diverse subscriber base including farmers, bedroom communities, native American reservations, and more.   Recipients of significant investment in recent stimulus bills, the rural operators are seeing new spending for infrastructure and modernization to bring broadband internet and voice services across America.

TelcoBridges will be participating in this year’s NTCA 2021 Fall Conference and Expo, showing a number of new solutions that are well suited for rural operations, including:

If you are planning to attend the event, be sure to stop at the TelcoBridges booth #19 in the Expo, or book an appointment for a meeting.

Need another reason to stop by?  We’re holding a drawing for a Weber Q 1200 portable grill, perfect for the upcoming tailgating season!   Stop by to enter!

The NTCA–The Rural Broadband Association is building a better broadband future for rural America. Proudly representing nearly 850 independent, family-owned and community-based telecommunications companies, NTCA’s members build and deliver broadband connectivity and operate essential services in rural and small-town communities across the U.S.

More on the event: www.ntca.org/fallconference

“STIR/SHAKEN doesn’t know the intent of the caller”

“STIR/SHAKEN doesn’t know the intent of the caller,” says TelcoBridges CMO Alan Percy in this Telecom Reseller / Cloud Communications Alliance podcast, “The piece that’s missing is knowing the intent of the caller, the pattern of the caller, and then dealing with a fraudulent caller. Knowing what to do with it.” And that, says Percy, has to do with analytics. In the podcast we learn how TelcoBridges and YouMail have teamed up to cover what Percy describes as the last step in putting together an illegal robocall strategy. YouMail comes to the table with direct experience in protecting consumers, specific classes of companies and carriers from robocall abuse. Listen to the full podcast here.

A new episode from Telecom Reseller is live 🥳

TelcoBridges CMO Alan Percy was recently a guest on the Telecom Reseller Podcast to discuss how our virtual session border controller ProSBC has helped remote location connectivity and business continuity services provider X2nSat ensure its business continuity via streamlined satellite communications.

In this podcast Alan outlines why X2nSat made their choice. ProSBC significantly increases the efficiency of limited satellite bandwidth, for voice compression, for transcoding, satellite traffic must be un-compressed before it is handed off to SIP trunk providers, and ProSBC’s voice transcoding capabilities are well-suited to this task, plus ProSBC’s Label Routing capabilities can route traffic from hundreds of simultaneous subscribers to different SIP trunk providers in a streamlined fashion. The ProSBC is easy to install, configure and this has helped X2nSat simplify the process of provisioning new customers. In terms of support, where X2nSat’s team quickly learned how to leverage ProSBC’s label routing and transcoding capabilities from TelcoBridges’ extensive online training programs.

LIVE EVENT: Will STIR/SHAKEN solve the Illegal Robocall Problem?

TelcoBridges is hosting a LIVE EVENT: Will STIR/SHAKEN solve the Illegal Robocall Problem? on July 27, 2021 at 2:00 PM with Gerry Christensen from YouMail Inc.

Illegal robocalls continue to be a significant problem for consumers and businesses of all sizes. Despite the best efforts to implement STIR/SHAKEN, illegal spam calls persist, wasting time, clogging up phone lines, and in some cases, perpetrating phishing attacks. Join us as we discuss current best practices that businesses can use with existing SIP Trunks, IP-PBXs, and UCaaS services to mitigate illegal robocalls. Get back to being productive with AI-powered robocall mitigation.

In this session, we’ll:
– Discuss the state and role of STIR/SHAKEN
– Why Robocall Mitigation is Required
– PBX, IP-PBX, UCaaS and CCaaS Integration
– How to Get Started
– Save some time for live Q/A

Register today here!

PRESS RELEASE: TelcoBridges’ ProSBC Helps X2nSat Ensure Business Continuity Via Streamlined Satellite Communications

Read our new Press release: “TelcoBridges’ ProSBC Helps X2nSat Ensure Business Continuity Via Streamlined Satellite Communications”, wherein ProSBC helps X2nSat with Voice Compression, Transcoding, Capacity, Ease of Administration and Support. See the full press release here.

Marketing Open-Source Solutions – 10 Things you can do to Build a Customer Base without Breaking the Bank

TelcoBridges CMO Alan Percy will be sharing his experiences in marketing during a hybrid in-person/virtual presentation “Marketing Open-Source Solutions – 10 Things you can do to Build a Customer Base without Breaking the Bank” on Friday, June 25th at 9 AM ET during Open Source World and ITEXPO 2021. To participate remotely, register here.

Everyone Likes to Complain About Robocalls

Are they willing to do anything about it?

By Alan Percy, CMO @TelcoBridges

Every time I’m in a social setting and I get asked about what I do for a career, the subject of illegal robocalls always dominates the discussion.   “What are you doing to stop them?”

I clearly remember a series of meetings with service providers a few years back, pitching them on solutions to the illegal robocall problem that could be solved with session border controller software.   They could not care less about the problem.   As much as consumers complained to the FCC about the problem, there was little that service providers could or would do about the problem.  They were getting paid to transit the calls and had little motivation to fix the problem.  It was someone else’s problem.

All that changed with the TRACED Act of 2019.

The TRACED act included a number of new tools and mandates:

Caller ID Authentication requiring the implementation of STIR/SHAKEN – this forced originating service providers to attach an Identity Token to the header of the call, with origination traceback information and an Attestation field that indicated whether the call could be trusted.

Call Blocking – prior to the TRACED act, service providers had to pass all traffic, essentially preventing them from screening call and preventing illegal robocalls from being delivered to consumers.  The Act allowed service providers to block suspicious traffic and indemnified them from prosecution for failing to delivering what they felt was a suspicious call.

Scam Call Protection – required the FCC to explore means to prevent One Ring Scams and protect hospitals from illegal calls.

Enforcement – the Act increased penalties, extended statute of limitations and other tools to help find and charge those generating and passing known illegal robocalls.

The first big milestone of the TRACED Act is almost upon us.  Service providers in the US are required to file their Robocall Mitigation Plans with the FCC by June 30th 2021.   The penalty for not filing a plan is having their traffic blocked by other providers after September 28th, 2021.

So all of a sudden, service providers are interested in dealing with illegal robocalls.

We discussed this in more details during a Cloud Communications Alliance webinar titled “Robocall Mitigation Compliance”, explaining the details of filing and impact of not filing a plan.

View the recording here:

Robocall Mitigation for the Contact Center

By Alan Percy, CMO @TelcoBridges

The network manager for a large retail chain (who asked to remain anonymous), came to us with a problem.  His agents at an inbound call center were wasting time answering calls from illegal robocallers and it was costing him dearly.  He was looking for a means to reduce, if not eliminate, the robocalls altogether.  In this case, the contact center was responsible for taking product orders, so the agents valuable time was wasting fielding calls rather than facilitating purchase fulfillment. Continue reading Robocall Mitigation for the Contact Center