Now available on YouTube, our “Contact Center as a Service – Challenges & Success” video where we examine the range of new CCaaS opportunities for Contact Center service providers. Watch the video here.
Tag: CCaaS
NOW ON YOUTUBE: Taking IVR from good to GREAT! webinar
Our live event recording of “Taking IVR from good to GREAT!”, our webinar with Allison Smith where we share our Top 10 tips for making IVR more effective and reliable, is now available on YouTube here.
NEW ON YOUTUBE: TelcoBridges in the Wild – Aircall Case Study
New on YouTube, our “TelcoBridges in the Wild – Aircall Case Study” video where Pierre-Baptiste Béchu, Dir. Platform & Infrastructure at Aircall, shares the story of how they use ProSBC’s RESTfulAPI to manage and automate provisioning, configuration, diagnostics and other functions. Watch it here.
Going Global with UCaaS & CCaaS – Overcoming the Challenges
By Alan Percy, CMO @ TelcoBridges
Offering UCaaS and CCaaS services around the globe includes a number of business and technical challenges – finding consistent SIP Trunking is just one of them.
Continue reading Going Global with UCaaS & CCaaS – Overcoming the Challenges