Robocall Mitigation for the Contact Center

By Alan Percy, CMO @TelcoBridges

The network manager for a large retail chain (who asked to remain anonymous), came to us with a problem.  His agents at an inbound call center were wasting time answering calls from illegal robocallers and it was costing him dearly.  He was looking for a means to reduce, if not eliminate, the robocalls altogether.  In this case, the contact center was responsible for taking product orders, so the agents valuable time was wasting fielding calls rather than facilitating purchase fulfillment. Continue reading Robocall Mitigation for the Contact Center

Network Transformation – Five Key Considerations

By Alan Percy, CMO @TelcoBridges

As service providers begin planning their transition from aging and often end-of-life network equipment, there are many considerations that must be included in the decision process.  After many discussions with service providers in transition, we have distilled their thoughts down to five key considerations that should be raised when making vendor selections:

Continue reading Network Transformation – Five Key Considerations

Going Global with UCaaS & CCaaS – Overcoming the Challenges

By Alan Percy, CMO @ TelcoBridges

Offering UCaaS and CCaaS services around the globe includes a number of business and technical challenges – finding consistent SIP Trunking is just one of them.

Continue reading Going Global with UCaaS & CCaaS – Overcoming the Challenges

uCPE and NFV Explained

by Alan Percy, CMO @ TelcoBridges

Universal CPE and Virtual Network Functions are seeing explosive growth in popularity with service providers, delivering SD-WAN and SIP Trunking to their multi-site enterprise customers.   Our most recent monthly webinar “uCPE and VNFs Explained” describes what’s under the covers and how they work.

Delivering services to retail stores, branch offices and other locations has traditionally resulted in a stack of networking devices in the facility network closet.  You know you’ve found the right closet when faced with a stack of a network termination devices (cable, ethernet or optical terminal), a router, a firewall, VPN security, and network switch, all fixed-function devices interconnected by a tangle of ethernet cables.  If you are lucky, the whole combination was installed by a pro using a 19 inch rack and carefully organized cables.  Most likely not.

Continue reading uCPE and NFV Explained

Stopping Telecom Fraud in its Tracks

By Alan Percy, CMO @TelcoBridges

According to the Communications Fraud Control Association (CFCA), telecom fraud has cost service providers and enterprises upwards of $22.9 Billion in lost revenue or subscriber losses.   Fraud is not just about lost revenue, but unfortunately, is all too often a source of illicit funding to international organized crime syndicates and terrorist groups.  Many service providers and enterprises never realize they have been the victim of a fraud scheme until the end of the monthly billing cycle.   By then it’s too late and the damage (or loss) is done.

Continue reading Stopping Telecom Fraud in its Tracks

Guest Blog: A New SBC for Asterisk

By David Duffett, dCAP and Lead Trainer at Let the Geek Speak

Q: When is an SBC not an SBC?
A: When the SBC in question is not just an SBC!
And this is precisely the case with FreeSBC from TelcoBridges…

I was delighted when Alan Percy (CMO at TelcoBridges, and a long-time industry colleague and friend) gave me the opportunity to try out FreeSBC and to see what use I might put it to with a media engine and call-processing platform like Asterisk, and to write up my experiences…

Continue reading Guest Blog: A New SBC for Asterisk

New Case Study: Palau Telecom

Palau is an archipelago small nation in the western Pacific Ocean, made up of roughly 340 islands across an area of 466 square kilometers. An independent nation since the 1981, Palau is governed as a presidential republic and home to more than 21,000 people.

The limited population, expansive geography and the remoteness of the island nation has made serving the residents of Palau and their tourist guests with telecommunications services especially difficult.   Because of the diverse geography, the island has depended on VHF wireless radios and pre-paid GSM telephone service as the dominant communications technologies.

Thanks to a new submarine fiberoptic cable, the island nation now enjoys connectivity to the outside world.  But, how would the mobile operators of the island enable voice calling to the rest of the world?  FreeSBC to the rescue.

A new case study on Palau Telecom tells the story – you can read it here

Marking a FreeSBC milestone and Introducing ProSBC

By Alan Percy, Product Marketing

This week, TelcoBridges’ staff and friends celebrated a big milestone for the company and some big news about a new offering that is on the way.

The milestone we celebrated was delivering our 10,000,000th session download of FreeSBC.  What started in October of 2017 to enter the crowded SBC software market and fill a market gap with a pay-as-you-grow business model, FreeSBC was intentionally positioned as a disruptive offering.    Continue reading Marking a FreeSBC milestone and Introducing ProSBC

Will the Edge Eat the Cloud?

By Alan Percy, TelcoBridges

An Interesting keynote this week from Fortinet’s CEO, Ken Xie sharing that we’re entering the fourth stage of network evolution, requiring greater intelligence closer to the edge. Xie predicts that the next round of major innovations will be at the edge.  We agree. Continue reading Will the Edge Eat the Cloud?

SBC vs. SIP Server – What is the difference?

by Alan Percy, Senior Director of Product Marketing at TelcoBridges

The question came early and often during our participation at Astricon 2018 in Orlando.  “What’s the difference between an SBC and a SIP Server like Kamailio or OpenSIPs?”   Reminding us that in our world of telecom jargon, sometimes we need to stop and explain what we are talking about. Continue reading SBC vs. SIP Server – What is the difference?