Going Global with UCaaS & CCaaS – Overcoming the Challenges

By Alan Percy, CMO @ TelcoBridges

Offering UCaaS and CCaaS services around the globe includes a number of business and technical challenges – finding consistent SIP Trunking is just one of them.

Continue reading Going Global with UCaaS & CCaaS – Overcoming the Challenges

uCPE and NFV Explained

by Alan Percy, CMO @ TelcoBridges

Universal CPE and Virtual Network Functions are seeing explosive growth in popularity with service providers, delivering SD-WAN and SIP Trunking to their multi-site enterprise customers.   Our most recent monthly webinar “uCPE and VNFs Explained” describes what’s under the covers and how they work.

Delivering services to retail stores, branch offices and other locations has traditionally resulted in a stack of networking devices in the facility network closet.  You know you’ve found the right closet when faced with a stack of a network termination devices (cable, ethernet or optical terminal), a router, a firewall, VPN security, and network switch, all fixed-function devices interconnected by a tangle of ethernet cables.  If you are lucky, the whole combination was installed by a pro using a 19 inch rack and carefully organized cables.  Most likely not.

Continue reading uCPE and NFV Explained

Stopping Telecom Fraud in its Tracks

By Alan Percy, CMO @TelcoBridges

According to the Communications Fraud Control Association (CFCA), telecom fraud has cost service providers and enterprises upwards of $22.9 Billion in lost revenue or subscriber losses.   Fraud is not just about lost revenue, but unfortunately, is all too often a source of illicit funding to international organized crime syndicates and terrorist groups.  Many service providers and enterprises never realize they have been the victim of a fraud scheme until the end of the monthly billing cycle.   By then it’s too late and the damage (or loss) is done.

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Guest Blog: A New SBC for Asterisk

By David Duffett, dCAP and Lead Trainer at Let the Geek Speak

Q: When is an SBC not an SBC?
A: When the SBC in question is not just an SBC!
And this is precisely the case with FreeSBC from TelcoBridges…

I was delighted when Alan Percy (CMO at TelcoBridges, and a long-time industry colleague and friend) gave me the opportunity to try out FreeSBC and to see what use I might put it to with a media engine and call-processing platform like Asterisk, and to write up my experiences…

Continue reading Guest Blog: A New SBC for Asterisk

New Case Study: Palau Telecom

Palau is an archipelago small nation in the western Pacific Ocean, made up of roughly 340 islands across an area of 466 square kilometers. An independent nation since the 1981, Palau is governed as a presidential republic and home to more than 21,000 people.

The limited population, expansive geography and the remoteness of the island nation has made serving the residents of Palau and their tourist guests with telecommunications services especially difficult.   Because of the diverse geography, the island has depended on VHF wireless radios and pre-paid GSM telephone service as the dominant communications technologies.

Thanks to a new submarine fiberoptic cable, the island nation now enjoys connectivity to the outside world.  But, how would the mobile operators of the island enable voice calling to the rest of the world?  FreeSBC to the rescue.

A new case study on Palau Telecom tells the story – you can read it here

Marking a FreeSBC milestone and Introducing ProSBC

By Alan Percy, Product Marketing

This week, TelcoBridges’ staff and friends celebrated a big milestone for the company and some big news about a new offering that is on the way.

The milestone we celebrated was delivering our 10,000,000th session download of FreeSBC.  What started in October of 2017 to enter the crowded SBC software market and fill a market gap with a pay-as-you-grow business model, FreeSBC was intentionally positioned as a disruptive offering.    Continue reading Marking a FreeSBC milestone and Introducing ProSBC

Will the Edge Eat the Cloud?

By Alan Percy, TelcoBridges

An Interesting keynote this week from Fortinet’s CEO, Ken Xie sharing that we’re entering the fourth stage of network evolution, requiring greater intelligence closer to the edge. Xie predicts that the next round of major innovations will be at the edge.  We agree. Continue reading Will the Edge Eat the Cloud?

Entering the Era of Cognitive Collaboration at Enterprise Connect 2019

by Alan Percy, TelcoBridges

For a show that started many years ago focused on PBXs and enterprise telephony, things sure have changed at Enterprise Connect.

Collaboration Developments – Probably the biggest take away from the annual enterprise communications event is the increasing penetration of cloud-based web collaboration and the introduction to AI-powered cognitive capabilities.   We’ve had auto-focus on cameras and automatic pan and crop for a few years, but the makers of web conferencing used the event to show some huge leaps forward:

Microsoft Teams Gets Smart – Lori Wright’s keynote demonstrated new AI capabilities in Microsoft Teams that drew audible gasps from the audience with a feature that allow conference participants to see through presenters and see whiteboard content that would otherwise be hidden.  Other features included using proximity to automatically detect meeting organizers entering rooms, background image replacement and real-time translating / transcribing of live events. All are important new capabilities that will be built-in to enterprise Office365 subscriptions and accelerate adoption from Skype for Business and other competitive platforms. Continue reading Entering the Era of Cognitive Collaboration at Enterprise Connect 2019

How did we get here?

by Alan Percy, TelcoBridges

Here we are in 2019:

  • Our kids don’t know how to use a rotary phone or what long-distance calling means
  • More than 40% of international telephone calls are completed via Skype
  • Whatsapp dominates the international mobile-to-mobile calling market
  • “Facetiming” someone has nothing to do with actually being in the same room
  • Nearly all NEW telecommunications equipment and software sales depend on an IP-based infrastructure.

What happened?  Our legacy telecommunications industry has been disrupted!

Continue reading How did we get here?