Going Global with UCaaS & CCaaS – Overcoming the Challenges

By Alan Percy, CMO @ TelcoBridges

Offering UCaaS and CCaaS services around the globe includes a number of business and technical challenges – finding consistent SIP Trunking is just one of them.

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Entering the Era of Cognitive Collaboration at Enterprise Connect 2019

by Alan Percy, TelcoBridges

For a show that started many years ago focused on PBXs and enterprise telephony, things sure have changed at Enterprise Connect.

Collaboration Developments – Probably the biggest take away from the annual enterprise communications event is the increasing penetration of cloud-based web collaboration and the introduction to AI-powered cognitive capabilities.   We’ve had auto-focus on cameras and automatic pan and crop for a few years, but the makers of web conferencing used the event to show some huge leaps forward:

Microsoft Teams Gets Smart – Lori Wright’s keynote demonstrated new AI capabilities in Microsoft Teams that drew audible gasps from the audience with a feature that allow conference participants to see through presenters and see whiteboard content that would otherwise be hidden.  Other features included using proximity to automatically detect meeting organizers entering rooms, background image replacement and real-time translating / transcribing of live events. All are important new capabilities that will be built-in to enterprise Office365 subscriptions and accelerate adoption from Skype for Business and other competitive platforms. Continue reading Entering the Era of Cognitive Collaboration at Enterprise Connect 2019