TelcoBridges is looking for an experienced Customer Support Engineer for a position in Boucherville, Quebec. Read more here.
NEW: ProSBC Training Starts June 1st, 2021
We’ve added more ProSBC training dates! Join us for Hybrid YouTube and Zoom-based ProSBC Technical Training (Summer 2021) starting June 1st. Register here now.
STIR/SHAKEN for TDM Networks – A New Case Study
By Alan Percy, CMO @TelcoBridges
Wabash Communications Coop in southern Illinois is an example of how STIR/SHAKEN authentication and verification can be accomplished by rural telecommunications service providers with TDM interconnects.
Continue reading STIR/SHAKEN for TDM Networks – A New Case Study
New ProSBC 3.1.117 Now Generally Available
In life, there are only two certainties:
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- Taxes, and
- There is a New Version of Software.
We’re pleased to share the news that FreeSBC and ProSBC now have a new Generally Available version of software: Release 3.1.117 This version is a culmination of many days of hard work by our development team, adding a number of new features and bug fixes that have been addressed over the last few months.
Updated Support Services
by Alan Percy, CMO @TelcoBridges
Since the founding of TelcoBridges in 2002, a priority has always been to make sure customers get the support services needed to be successful. This theme lives on today and is one of the key competitive differentiators for TelcoBridges. We frequently hear wonderful compliments about TelcoBridges support and the people that deliver the support.
As TelcoBridges product portfolio has expanded and the business has grown, the support service offerings must also adapt. In the last few years, TelcoBridges has invested in new support staff and infrastructure, including:
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- Addition of a support staff covering EMEA based in Turkey
- Additional support for the APAC region based in Bangladesh
- Reworked support lab with remote access
- Enhanced trouble ticket tracking and resolution prioritization tools
Meanwhile, the company had not adjusted the pricing for hourly support services in nearly 10 years.
NEW LIVE EVENT: Robocall Mitigation with ProSBC and YouMail AI
Coming up on March 23 at 2PM ET, “Robocall Mitigation with ProSBC and YouMail AI” a free webinar where we review a comprehensive solution for service providers that meets FCC mandates for screening call traffic, and detecting & deflecting illegal robocall behavior. Learn more and register here.
NOW ON YOUTUBE: Complying with the TRACED Act – Five Things You Should Know
Now available on YouTube, our “Complying with the TRACED Act – Five Things You Should Know” video where we examine the Telephone Robocall Abuse Criminal and Deterrence Act and what service providers can do to achieve and maintain compliance. Watch the video here.
Progress in a Challenging Year
One of the great traditions at TelcoBridges is an annual all-hands meeting at the start of the year, with each of the department heads reflecting on the year past and plans for the year ahead. The software development team shared some of their milestones, which you might find interesting.
NEW CCA PODCAST: TelcoBridges well positioned to help partners succeed
TelcoBridges’ CMO Alan Percy recently spoke with Telecom Reseller about how 2020 accelerated already in place trends and how he expects 2021 to be a year of opportunity for cloud community. Percy notes that TelcoBridges, having already embraced a cloud model was in a good position to take on 2020 and is at an even better place to experience new successes in 2021. The podcast available now for listening here. Thank you Cloud Communications Alliance and Telecom Reseller for the opportunity to share our cloud software story!
NEW CASE STUDY: CT Group Solutions
We’ve just posted a new case study to the TelcoBridges website; read how Australia’s CT Group Solutions grows its business offering for reliable cloud-based 3CX IP-PBX with TelcoBridges ProSBC. Read the case study here.