Voice Quality Graphic

Measuring and Fixing Voice Quality

By Alan Percy, CMO @TelcoBridges

Who hasn’t been on a VoIP call that sounds like you are talking to Mars?  Buzzing, latency, and distorted speech have a very negative impact on your employees and customers experience.  How do you isolate the issue and fix it?

Voice Quality GraphicPoor voice quality causes errors, slows down transactions, causes stress, and leaves everyone with a bad impression.  In the most recent survey published by The SIP School, 39% of subscriber respondents reported some poor voice quality (latency, jitter, or packet loss) on their SIP trunks.

The challenge is isolating the source of the problem and proving to the guilty party that they have a problem.  Otherwise, resolving the issue turns into a game of finger pointing.

A well-run network continuously monitors voice quality, watching for changes, and alerts network managers before customers start to complain.

What are some of the impairments in VoIP systems and how are they measured?

This is a subject we are addressing on Wednesday, December 16th at 2PM ET during a free on-line educational event “How to Measure VoIP Voice Quality”.

Some of the many questions we’ll answer include:

  • Why is voice quality important to the customer experience?
  • How is voice quality measured?
  • What causes poor voice quality?
  • How is voice quality measured on-the-fly?
  • What is the role of SBCs in measuring voice quality?
  • How do you isolate voice quality issues?

Join Luc Morissette, Director of Customer Support at TelcoBridges and myself as we share some background on voice quality in VoIP systems, examine the various causes of poor voice quality, and consider the role that SBCs can play in monitoring and isolating voice quality issues.

Register for the event at: https://us02web.zoom.us/webinar/register/6516070985252/WN_0B32CDhcSo2zvLa3F60XyQ